A. Liability of our Company
Our office acts as an intermediary between travelers and carriers, hotels and any other services offered to run the program. It is understood that the Office does not assume any liability for defects or unforeseen difficulties may occur in the trip or postponements, delays or cancellations due to force majeure or exceptional circumstances (coups, strikes, adverse weather conditions, wars, fires, hijackings, earthquakes, floods, etc.) as well as accidents, injuries, illnesses or organic complications such climatic changes, altitude, disease, poison, etc. For theft, damage, lost luggage at the destination, the Office is not responsible and has no jurisdiction to resolve the problem. Finally, the agency is unable to predict or control effectively changes, delays, cancellations or for completeness (overbooking), scheduled every shape and is not responsible for them. Responsibilities The excursionists Passengers are responsible for the production of any documents and certificates need to be able to travel (passport, visa, identity card, residence permit etc.). Also responsible for ensuring currency and declaration and the declaration of valuables, cameras and other objects in the various offices. They have to be consistent with the program and should make every effort to smooth implementation. Not entitled to compensation for services that were lost on their own responsibility.
B. Reservations of Air Tickets
Responsibilities of Airlines regulated by the Warsaw Convention and Hague. Keeping ticket requires payment of the total amount of air fare or using a credit card upon booking system secure transactions Merchant Bank, or by depositing money in bank accounts within the indicated time of finalizing the reservation.
C. Hotel bookings
The activity indicated category of hotel used determines the classification of hotels by the official Travel Agency of the country where they belong. Recommended to avoid triple rooms which are normally double with extra bed and therefore less spacious. The price of half board or full board excluding drinks, soft drinks (unless indicated). When leaving your hotel, please note that they must first pay off any personal accounts (drinks, mini bar, pay tv, telephone calls etc.). The rooms received after 14:00 on the day of arrival and departure will be delivered by 11:00 (unless otherwise stated). Even if due to unforeseen difficulties, the Office is forced to change to another hotel of the same or higher category is not required compensation.
Book a hotel is validated only if accompanied by payment of the total reservation with a credit card and after the user agrees with the general conditions of detention. In this case issued voucher, which the customer delivers to the hotel at the time of his arrival.
D. Reservations Package / Individual trips
Any person who booked package or individual travel the website of www.mdholidays.gr warrants that it is authorized and other persons concerned by the detention and guarantees the repayment of this personally. To be valid, the reservation must be accompanied by payment (100%) of the total value of travel. The book ends with the credit card user through the system secure transactions Merchant Bank or cash deposit in a bank account and after the user agrees with the general conditions of detention. All participants on a trip to a European Union country must have a valid new ID Card (in Latin characters) or new Passport Police. For countries outside the European Union Police need passport with minimum validity of 6 months from the date of travel. In some countries need a visa for entry to which each person is responsible traveler. Greek foreign residents wishing to travel abroad should consult with the consular authorities of the country they will visit and to obtain the necessary travel documents. The Company assumes no responsibility if not authorized by the competent authorities to make the trip due to lack or maturity or other problems may arise with travel documents for customers.
If you do spot any cancellation (tickets, hotels, tour / individual travel), it must be in writing by email to the following address firstname.lastname@example.org. The Office but is obliged to respect the obligations of both of the partners in organizing the trip (hotels, agents, etc.) which must compensate for cancellations under existing agreements.
For this purpose, the Office has established the following procedure in cases of annulment of participation for any reason unless the customer has been informed otherwise:
Organized / Individual Travel
The charges its clients for annulment (cancellation) are as follows:
– Cancellation of travel from your confirmation to 61 days before departure: charge € 100/atomo for organizational & communication costs.
– Cancellation from 60 days to 45 days before the trip: 10% cancellation fee on the total cost of the trip.
– Cancellation from 44 days to 35 days before the trip: 30% cancellation fee on the total cost of the trip.
– Cancellation from 34 days to 21 days before the trip: 70% cancellation fee on the total cost of the trip.
– Cancellation 20 days until the day of departure: cancellation fee 100% of the total cost of the trip.
Charges of customers due to the cancellation / change airline tickets vary and depend on the type of ticket. The customer is informed of the terms change / cancellation of a ticket when booking.
Before the ratification of the reservation, explicitly specify the conditions for cancellation sygkerimeno hotel and dates selected. The cancellation shall take precedence over the general cancellation policy stated below.
Generally applicable for bookings of hotels, the following cancellation terms.
– Cancellation up to 72 hours before check in, no cancellation fee.
– Cancellation 72 hours before check in or no-show at the hotel bring charged 100% of the reservation.
To change the booking before the start of the cancellation, change can be done without charge. A prerequisite is availability on the new date and there is no difference in price. If there is a difference in price, the customer is informed in advance if required agrees to pay the difference. Changes since the beginning of Cassation considered canceling the existing reservation with applicable charges and begin a new reservation.
In special cases, holidays, festivals or special events hotels are likely to apply stricter cancellation.
In any case, the client informed of the precise terms of cancellation / change before finalizing your reservation and must be accepted before making a reservation.